GeM Portal Helpline Number, Email & Support Ticket (2026)
By GeMSignal · Updated · 4 min read
Stuck on registration, a payment or a bid? These are the official GeM support channels as listed on gem.gov.in, plus tips to get a faster answer. GeMSignal is a private service — we can't resolve GeM account issues, but the contacts below can.
Official GeM helpline numbers
- Toll-free: 1800-419-3436 and 1800-102-3436 — 9:00 am to 10:00 pm, Monday to Saturday.
- Email: helpdesk-gem@gov.in
- Support tickets: raise and track at gem.gov.in/gemtickets.
Category-specific helplines
The official contact page also lists separate lines for some queries:
- Railways-related queries: 0755-6627300
- Defence-related queries: 0755-6627400
- Vendor assessment / exemption: +91-9667629900 (Monday to Friday, 9:00 am to 5:30 pm)
- GeM Sahay loan queries: 7090918000
How to get your issue solved faster
- Raise a ticket first and note the ticket number — phone agents can look it up.
- Keep your GeM User ID, bid number or order number ready.
- Attach screenshots of the error, including the full browser address bar.
- Call earlier in the day; lines are busiest close to bid deadlines.
Beware of fake GeM customer care numbers
Search results and social media posts sometimes show unofficial "GeM customer care" numbers run by agents. Use only the numbers on gem.gov.in/contactUs, and never share your password or OTP on a call.
Note: GeMSignal is a private service and is not affiliated with the Government e-Marketplace. Rules, thresholds and fees change — always verify on the official portal at gem.gov.in.